FAQ Store Policies

Methods Of Payments

We accept Paypal. We also welcome payment through email money transfer to meryl@merylcook.ca. Orders will be shipped once the funds are received.


Currency

All prices are listed in Canadian dollars. Taxes are billed based on the destination location of the order.


Shipping

Retail orders will be sent Canada Post Expedited Delivery Service including complimentary insurance up to $100. Shipping rates are as follows:

Canada

Ground (expedited): $9.95 (3-7 business days)
Air (express): $15.95 (2-4 business days)

Northern & Remote areas of Canada

Shipping to remote and Northern areas of Canada, including but not limited to communities with postal codes beginning with A0K, A0P, G0G, P0L, P0T, P0V, R0B, S0J, T0H, T0P, T7Z, V0J, V0N, V0P, V0R, V0T, V0V, XOA, X0B, X0C, X0E, Y0B, Nunavut, parts of Labrador, and Northwest Territories, will have additional shipping billed separately.

Please contact us for a shipping quote prior to placing your order.

Free ground shipping on orders over $200 before tax.

No shipping charged on local orders for pick up.

Local orders for pick up will not be charged shipping. Simply put in your postal code and the shopping cart will delete the shipping from your invoice.

When you put in your local postal code the total will be adjusted to reflect this.


Returns & Exchanges

We carry only products of high quality and hope that your order meets or exceeds your expectations. If you are unhappy with your order for any reason, please contact us by email at meryl@merylcook.ca. We will do our very best to make the situation right.

We are always happy to hear your feedback!

Returning Castro Creams

Unopened creams (with the seal intact) may be returned within 30 days of receipt for a full refund. Creams that are returned more than 30 days after delivery will receive a partial refund of 50% of the total cost. We regret that refunds cannot be given on opened creams.

Returning all other products

Shipping costs will not be refunded unless the return is a result of our error. If the return is a result of our error (an incorrect or defective item) return shipping costs will be paid by Meryl Cook Homeopathy & Bowen. In addition, we shall also make good our error i.e. replace a defective product or issue a full refund.

Do I need to register before I order?

Registration occurs at the end of your purchase when you check out.